Generative AI assistance is not available in Grammarly for Windows

Incident Report for Service Status | Grammarly

Resolved

This incident has beed resolved.
Posted Oct 09, 2025 - 07:16 PDT

Monitoring

The new Grammarly for Windows version is now available to everyone. The update will happen automatically, which should resolve the issue. If you continue to experience problems, please reinstall Grammarly for Windows by following these steps: https://support.grammarly.com/hc/en-us/articles/4403747415821
Posted Oct 09, 2025 - 06:27 PDT

Update

The fix is being implemented. We appreciate your patience as we work on this.
Posted Oct 09, 2025 - 03:50 PDT

Identified

The issue has been identified, and we are working on a fix. We apologize for the inconvenience and appreciate your patience.
Posted Oct 09, 2025 - 03:18 PDT

Investigating

We’re investigating reports that generative AI is unavailable when using Grammarly for Windows, and we’ll provide an update soon. In the meantime, you’re welcome to use generative AI features at app.grammarly.com.
Posted Oct 09, 2025 - 02:56 PDT
This incident affected: Grammarly for Windows and Generative AI assistance.